You’ll get your first preview within 48 hours of sending us your photos and instructions. If you order a print too, it arrives 4–7 days after you approve your drawing.

We’ll email your high-resolution image. Any printed add-ons are shipped to your door.

We’re quality-first and work with the best artists to get your gift just right. If something’s off, you can request free revisions until you’re completely happy.

Revisions are small tweaks (colors, poses, etc.). Adding a new person or large object isn’t a revision and may cost extra — so please be detailed in your notes.

No — every portrait is hand-drawn by a professional artist, never AI-generated. That’s what makes the likeness, detail, and character feel right. Here’s why one customer chose us over AI.

Yes. Pets and detailed objects (like cars) each count as one, because they take just as much time and skill to draw.

Upload clear, high-quality photos where faces, colors, and textures are easy to see. Better photos mean a better portrait — and fewer revisions.

Not at all. Upload a separate photo for each person or pet if that’s easier — clear individual photos often give the best likeness. Just tell us in the notes how you’d like everyone arranged and we’ll combine them into one scene.

We love big groups — families, friends, even whole teams. For more than 10 people, message us in chat or send an email and we’ll sort it out. Want ideas? See 8 reasons to go yellow with a custom portrait.