REFUND POLICY
At artofyellow.com, every portrait is custom-made, so refunds and returns are handled differently from standard products.
1. Digital Portraits
- Since each artwork is unique and hand-drawn, all digital orders are final and non-refundable.
- If you are unhappy with the artwork, contact us—we offer minor revisions at no extra cost (within reason).
2. Physical Prints (via POD Partners)
- Physical products are printed and shipped by our third-party Print-on-Demand partners.
- Refunds/replacements are only offered if:
- The item arrives damaged.
- The wrong product is delivered.
You must contact us within 5 days of delivery with photo proof of the issue and proof of purchase. To start a replacement or a refund, you can contact us at info@artofyellow.com.
3. Order Cancellations
-
Orders cannot be canceled once we have started creating your portrait.
4. Shipping Issues
- We are not responsible for shipping delays, customs fees, or lost packages caused by carriers.
- We will, however, help you track and resolve issues with our POD partners.
5. Contact Us
For refund or return requests, reach us at:
📧 Email: info@artofyellow.com
📞 Phone: + 1 307 3012060